General terms and conditions


General terms and conditions (“terms and conditions”) of online store www.evino.eu have been set forth pursuant to Slovenia’s Consumer Protection Act, guidelines and recommendations provided by the Chamber of Commerce and Industry of Slovenia and international e-commerce code of conduct.

By using the www.evino.eu  website, users and buyers acknowledge and agree to these terms and conditions.


1. PROVIDER’S DATA

Online marketing and advertising is conducted by EVINO Ltd, Šmartinska 53, 1000 Ljubljana (“ EVINO or provider”). EVINO is registered in the court register administered by the Kranj District Court under file Nr. 1/09011/00. EVINO is subjected for VAT (ID for VAT: SI53052021).


2. ACCESIBILITY OF INFORMATION

Provider undertakes to always provide the following information to its buyers:

  • -identity of the company (i.e. name and registered office, Court registry file Nr.),
  • - contact information which enables quick and efficient communication (e-mail, phone number),
  • - essential characteristics of goods or services,
  • -availability of products (any product offered on the website is presumably available within a reasonable time),
  • - terms and conditions of delivery of the product (manner, location and time frame of delivery),
  • - all prices shall be transparent and unambiguously determined; additionally the provider shall elaborate whether taxes and shipping costs are included,
  • - method of payment and delivery,
  • - a withdrawal period within which the buyer may exercise the right of rescission of the contract and terms and conditions thereof; provider shall also disclose additional costs concerning the return of the products.

3. PURCHASING

The buyer is solely responsible for providing accuracy of all the data communicated by the buyer within the purchasing process. Provider shall not be held liable for any errors or omissions that may lie with the buyer regarding accuracy of the data communicated by the buyer.

After completion of the purchase order, buyer shall be sent a message via buyer’s e-mail containing a purchase contract (receipt). Purchase contract (receipt) concluded is stored on provider’s server and permanently accessible to buyer in his user domain.


4. SHIPPING

Shipping within EU Member States (excl. Slovenia)

EVINO wine shop provides fast shipping to countries listed below. We send our products through DPD company and guarantee a certified packaging and therefore provide to our clients a secure and safe delivery.

EVINO provides sufficient insurance for our products in case of loss or damage incurred during transport. That said, we'll replace the damaged goods or refund your money.

If the Consumer needs any information or help with an online offer, ordering, shipping, using a website or returning goods, the Consumer can contact the Provider during office hours, Monday to Friday, between the 8 and 17 o’clock.

Phone:+386 (0) 1 401 8000 email: info@eVino.com

Please note that for delivery to a country which is not listed below, the buyer shall ensure and take sole responsibility that importing our product to the designated country of delivery, falls within all laws and regulations thereof. The buyer shall also be responsible to pay all local customs duties and taxes associated with the shipment.



 The prices in the table include VAT!


5. RETURNS AND REFUND

Defective goods / Damaged shipping

In case of defective goods

they can be returned to Evino d.o.o. within 14 days from the delivery. Shipping and packing charges for the return of the delivered parcel are to be paid by the customer. The defective goods will be replaced and sent back or else refunded (in case they are sold out) at the expenses of Evino d.o.o.

In case of shipping damaged

If you receive parcels from Evino d.o.o. visibly damaged by courier,(packing broken or visibly stained by the leakage of wine) can do as follows: return the damaged parcel to the sender signing the dispatch note "With Reserve". In cases where the product broken is out of stock, you will be contacted for a possible replacement. If you will not find in our catalogue no product in replacement, then Evino d.o.o. will return you the sums paid. The shipping cost of the return and restitution will be borne entirely by our.


Return policy for defective wines

Defective wines are such wines that do not meet the producer’s quality standards. This comprises the following defects (non-exhaustive list): the wine is off or corked, the bottle leaks or the label has been destroyed during transport. Defective wines, if available, will be replaced without any extra cost for the customer. If not available, we will give you a full refund. Please inform Evino d.o.o. per e-mail info@eVino.com of the fact that one or more of the bottles you have received are defective. Please include in the e-mail: order number, delivery address and a description of the problem for every bottle/ product. Than please send us the bottle back. All bottles have to be 2/3 full when you return them and closed with the original cork. The bottles should be returned in the original packaging, which provides best protection against further damage. This is quite important since Evino d.o.o. will be able to ask the producer or perpetrator for replacement. As soon as we have received the wine, it will be evaluated and in case we deem it defective, we will straight away send you the same wine of the same vintage if available. If not available, we will offer you a full refund. This procedure is relatively uncomplicated and free of any additional charges for the customer. In case of a legal dispute, the bottles will remain in the possession of Evino d.o.o., where they can be evaluated by authorised experts. In this case, we will charge the client with the shipping costs.


6. CANCELLATION POLICY

The buyer has the right to notify the bidder (to the contact e-mail address info@evino.si) within 14 days of receiving the goods that he is withdrawing from the contract, without having to state the reason for his decision. The only cost borne by the buyer in connection with the withdrawal from the contract is the cost of returning the goods. The goods must be returned to the seller no later than 30 days after the notification of withdrawal from the contract (purchase). The goods received must be returned undamaged and in the same quantity, unless the goods have been destroyed, damaged, lost or their quantity has decreased without the consumer being at fault. Refunds will be made as soon as possible and no later than 30 days after receipt of the notice of withdrawal. The refund of the purchase price is transferred to the transaction (personal) account of the buyer, which is communicated in the notification of the return of goods. The return of the received goods to the bidder within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract. The goods are returned to the bidder at the address EVINO d.o.o., Šmartinska 53, Ljubljana.


6. TIME FOR REIMBURSEMENT

Evino d.o.o. will reimburse the customer within 14 working days from receipt of goods. We reimbursement to Customer the value of the goods shown in the invoice. In the above amount does not include shipping costs. This is in accordance with Article. 5, paragraph 6, Legislative Decree No 185, 22/05/1999

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