Privacy and Cookies

Privacy Policy    

Our Commitment: The security of your personal data is our top priority.

When visiting the online store and using its services, we collect and process your personal data to allow you to view our offerings, make selections, purchase goods, and ensure fast, pleasant, and secure online services. Below, we will clearly explain the system for collecting, storing, using, and sharing your personal data.

As the data controller, we pay special attention to protecting the privacy of the information and personal data we obtain from users of the online store and any additional data we receive from customers. Personal data will be collected, processed, and stored in accordance with personal data protection regulations and this policy.

Your personal data, their collection, and use are an integral part of the General Terms and Conditions of our online store and can only be interpreted in connection with them. Therefore, we recommend that you read them in full.

This Privacy Policy outlines how EVINO d.o.o., Šmartinska 53, 1000 Ljubljana (hereinafter: the seller or controller) acquires, stores, and uses your personal data.

This Privacy Policy applies to (I) use of our website www.Evino.si (hereinafter: the website), (II) subscription to notifications about our news and service offerings, (III) notifications through our social media channels and applications, (IV) registration in the online store, (V) purchase of goods, and (VI) your use of any other present or future online or offline service (collectively referred to as “Services” from (I) – (V)).

Please read this Privacy Policy carefully. We recommend that you save a copy of this Privacy Policy and all future versions for your records, as well as any consents you have given us.

Data Controller

The data controller is the company EVINO d.o.o., Šmartinska 53, 1000 Ljubljana.

If you have any questions, please contact us via email at info@evino.si or by calling +386 (0)1 401 8000.

How do we acquire, use, and process your personal data?

We acquire your personal data when you provide it to us, for example, when using the online store services, contacting us via email, phone, in writing, or other forms of data submission. When permitted or required by regulations, we may also obtain data about you from other sources.

We collect data about you when:

  • You register as a user
  • You place an order
  • You cancel an order
  • You browse our content
  • You send us inquiries, requests for complaints, or return a product
  • You communicate with us via social media
  • We receive data from other sources (for example, information on your ability to purchase on credit may come from a credit provider, and the status of your credit or payment card is provided by the issuer of your credit card).

Technical data is acquired automatically.

What types of personal data do we collect or receive about you?

You can use our services as:

  • An unregistered user (guest) (in this case, we will collect data via cookies with your consent when visiting our pages to ensure better functionality and user experience, security, counting visitors, and ensuring the smooth operation of the website).
  • A registered user (member)
  • A customer.

For registered users and customers, we collect various types of personal data:

  • Identity data: first name, last name, email address, and password, which is encrypted and known only to the user (it will not be known or revealed to us).
  • Data about a representative of a legal entity that has placed an order or made a purchase on behalf of the legal entity.
  • Contact details: email address, shipping address, billing address, and phone number.
  • Financial data: we do not store your credit card information. This data is only passed to your credit card issuer. The same applies to other similar online payment methods.
  • Purchase and payment data: we store all information about your orders and payments, including cancellations and returns. You can view and edit this information in your profile on the online store.
  • Data related to your usage and profile: recent product views, items in abandoned carts, frequency of visits to certain sections, frequent purchases, communication with us.
  • Marketing data: subscriptions to our e-newsletters.
  • Technical data: to ensure security and accountability, we also collect IP addresses, operating system data, browser details, device location, and type of device you use to access our site, among other information.

How do cookies work in the online store?

You can visit the online store without registration. Registration is only required if you use any service that requires login or subscribe to notifications.

When visiting the website (even without logging in), the seller reserves the right to store information on your device in the form of a cookie or similar file, which aims to tailor the online portal to user preferences and provide user-friendly services. Their storage is under the full control of the browser you are using. You can limit or disable cookie storage as you wish. You can read the cookie policy below on this page.

How do we use your data?

We collect data about registered users and customers and their purchases to fulfill our legal obligations (e.g., for maintaining financial and business records), process your orders, and deliver goods. We also use the data for customer profiling to display offers tailored to the needs of each customer, as well as for business analysis, planning, monitoring statistics, and customer behavior, with anonymized data being used.

Inquiries submitted via contact forms or email addresses on the website will be used solely to resolve the issue or respond to the inquiry.

If you communicate with us through any social media platform, we may also use your data to send you marketing messages through the same platform in accordance with the terms and permissions you have granted to the platform operator.

For what purposes do we process and use personal data?

We may use your personal data for one or more of the following purposes:

  • In connection with your use of our services.
  • Managing and improving our websites, including adapting the user experience. This is necessary for our legitimate interest in better understanding the preferences of our users and potential customers, allowing us to tailor our websites, products, and services according to your needs and preferences.
  • Online behavioral advertising (profiling). On some parts of our website, we may use or allow third parties (advertising partners) to collect personal data related to your activities through tracking tools (such as cookies and other tracking technologies).
  • Protecting our business and interests, including verifying credit and past experiences, preventing fraud, and debt collection. This is necessary for our legitimate interest in preventing criminal activities such as fraud or money laundering, ensuring that our website and services are not misused, and protecting our business. Such checks will only be conducted where permitted by law.
  • Communicating with our business consultants and legal representatives. This is necessary for our legitimate interest in obtaining legal or professional business advice, and we will only share your personal data when necessary, in the minimum required scope, and anonymized where possible.
  • Sharing personal data with third parties (our processors) connected to us in relation to the provision of our services, such as:
    • Delivery services
    • Our IT and infrastructure business partners
    • Capital-related companies
    • Advertising partners

This is necessary for our legitimate interest in effectively managing our business, complying with legal obligations, or for our own direct marketing purposes. When sharing your personal data, we will do so consistently based on the need for awareness, in compliance with confidentiality restrictions, anonymized wherever possible, and only to the extent necessary for any of these purposes.enov.

  • Enforcing our legal rights and complying with laws, regulations, and legal requirements. This is necessary for our legitimate interest in protecting our business, enforcing our contractual and other legal rights, and ensuring the physical, network, and information security and integrity of our systems.
  • In connection with requests for disclosure and in the event of the sale or purchase of a company or assets, whether actual or potential. This is necessary for our legitimate interest in the sale and/or securing and promoting the success of our business.
  • For statistical and research purposes. We will anonymize the data and use it for legitimate interests related to personal data processing for research purposes, including market research, better understanding of our customers, and tailoring our products and services to your needs.
  • For advertising purposes and, with your consent, for e-marketing purposes to inform you about our services, news, events, and offer you our services and other forms of e-marketing.

When we process your personal data based on your consent, you can withdraw your consent at any time by sending a request to info@evino.si. The effective date of such withdrawal is 30 days from the date we receive your request.

When is “legitimate interest” the legal basis for processing?

The basis for data processing can also be a legitimate interest, where we, as the data controller, pursue a legitimate business interest of the seller or third parties. We will process personal data based on legitimate interest only for the purposes defined in these terms or other documents that govern a specific contractual relationship.

In processing personal data based on legitimate interest, we only process the data necessary to achieve the purpose and apply appropriate protective measures to safeguard personal data.

Who do we share personal data with?

In addition to us, your personal data may also be used by our contractual partners and affiliated entities who are necessary for the provision of our services:

  • We provide delivery services with the data they need for the transportation and delivery of the order.
  • If your order includes products that are in stock with the supplier, we send them the data they need to prepare the shipment, including your delivery address and order details.
  • We share data with suppliers and authorized service providers if claims or issues requiring their cooperation are handled through us.
  • Payment processors (such as Paymill, PayPal, Minimax).
  • Authorized authorities, if required by law (courts, etc.).
  • With your consent, we share your data with third parties via cookies.

All partners with access to personal data are obligated to handle the data carefully and in compliance with the law. We only share the data necessary for the successful execution of the order, sales process, or other activities. Your data is never shared with unauthorized third parties.

Here’s the translation of your data

The seller will process your personal data to the extent necessary for the purposes for which the data is processed. We will retain the data only for as long as needed to fulfill our contractual and legal obligations or for our legitimate interests, when we are required to continue processing your data for record-keeping purposes as determined by applicable tax and accounting legislation, or when we have your consent to continue processing. Cookies and data contained in cookies are retained according to the cookie usage policy.

If you would like more information on where and how long your personal data is stored, as well as your rights to erasure and data portability, please contact: info@evino.si.

How do we protect your personal data?

We have implemented appropriate technical and organizational measures to secure your personal data and protect it from unauthorized or unlawful use or processing, as well as from accidental loss, destruction, or damage. These measures include:

  • The principle of data minimization and processing,
  • Training our employees on the importance of confidentiality and maintaining the privacy and security of your data,
  • Commitment to adopting appropriate disciplinary measures to enforce employee responsibility regarding privacy,
  • Constant and comprehensive updating and testing of our personal data protection policies and measures,
  • Careful and responsible selection of our subprocessors,
  • Using secure servers to store your personal data,
  • Requesting proof of identity from any individual who requests access to their personal data.

We would like to remind you that the transmission of information (including personal data) over the internet is not always completely secure. If you provide us with any information over the internet (via email, through our website, or by any other means), you do so entirely at your own risk. We cannot be held responsible for any costs, expenses, loss of profit, damage to reputation, liabilities, or any other form of loss or damage that you may incur due to the transmission of data over the internet.

Please help us protect your personal data by also ensuring the security of your username and password.

What are my rights regarding personal data?

We provide full support to our customers and users in exercising the rights listed below:

  • To be informed about the ways in which personal data is used,
  • To access all the data we have collected about you,
  • In certain cases, you may also exercise the right to erase your personal data. If you registered as a user but never placed an order, we can delete your data upon your request. However, if you have made purchases, please note that we must retain your data in accordance with the law,
  • Upon your request, we will provide your personal data collected in an electronic format,
  • We will address your objections to the processing of your personal data,
  • You can object to the use or processing of your personal data when we use or process it to perform a task in the public interest, or when we process your personal data for our legitimate interests, including “profiling” (for example, predicting your behavior based on personal data) for any of these purposes,
  • You can object to the processing of your personal data for direct marketing purposes (including any automated assessments we perform about you, or any of your characteristics related to such direct marketing) by sending an email to info@evino.si, requesting that we stop sending you marketing communications. You must specify the type of messages you wish to unsubscribe from.

All other rights can be exercised by informing us of your request via a registered letter to the email address: info@evino.si with the subject line “Personal Data” – subject, where the subject can be one of the provided rights: access, completion, correction, restriction of data processing, blocking of data processing, deletion of personal data, objection to data processing, data portability.

Changes to the Privacy Policy

From time to time, we may update our privacy policy, and we will notify you of these changes. If you continue to access our website on or after the date of such changes, you agree to be bound by the new version of our privacy policy.

If we intend to use your personal data for a new purpose, we will provide you with information about this purpose and any other relevant information before we use your personal data for that new purpose.

Information Commissioner

If you believe that your personal data is being stored or otherwise processed in violation of applicable data protection regulations, you have the right to file a complaint with the Information Commissioner of the Republic of Slovenia.

Data Transfer to Third Countries

The service provider generally does not transfer users’ personal data to third countries. In cases where the service provider’s vendors are located in third countries and where personal data may be processed while providing their services to the provider or users, the service provider ensures compliance with the conditions set forth by the General Data Protection Regulation (GDPR) – especially by implementing appropriate safeguards as required by the GDPR.

When transferring your personal data outside the European Economic Area, we will do so after carefully reviewing appropriate legal grounds and protective measures, such as:

  • Data protection policies known as “Binding Corporate Rules” (BCRs),
  • Standard contractual clauses adopted by the European Commission or the Information Commissioner, approved by the European Commission under the relevant law,
  • Codes of conduct developed by associations or other bodies approved by the Information Commissioner,
  • Approved certification mechanisms (such as the EU-US Privacy Shield),
  • Or when permitted by the Information Commissioner or through contractual clauses between the data controller or processor and the data controller, processor, or recipient of personal data in a third country or international organization.

Changes to Your Personal Data

Please inform us of any changes to your personal data that we have on file, so that it remains accurate and up-to-date.

Non-provision of Data and Consequences

The seller, in providing the online store services, only requires data necessary for the provision of services or for the conclusion of a contractual relationship for the sale of goods and services. If the user does not provide the data or the seller cannot obtain it, the seller may refuse to conclude the contract or withdraw from the contract.

Cookie Policy

What are cookies and why are they necessary?

Cookies are small text files stored on the web browser or hard drive of the device that users use to access the online store. With their help, our website remembers the user’s preferences, settings, and experiences, which saves time, making browsing more efficient and enjoyable.

Cookies are essential for providing user-friendly online services. The most common functions of electronic commerce, which our online store includes, would not be possible without cookies. The interaction between the web user and the website is faster and simpler with the help of cookies. Cookies are time-limited.

How do we use cookies on our website?

The storage of cookies is controlled and managed by your browser. The user can limit or disable the storage of cookies.

Cookies are transferred to the user’s computer upon visiting the website and typically contain:

  • the name of the cookie and the server from which the cookie was sent,
  • the lifespan of the cookie,
  • the value (unique number) of the cookie.

We use cookies on our website for the following purposes:

  • to process purchases and financial transactions in the online store,
  • to store your user settings, ensuring that the shopping cart is not emptied and that we do not ask you to re-enter your email address and password,
  • to track the consents you have provided based on this policy,
  • to ensure security, review and eliminate errors or deficiencies on our website,
  • to improve the user experience of the website, by customizing the display of content based on past visits, so we can prioritize showing products you have already searched for and offer similar products,
  • to recognize the device you are using to access the online store, which allows us to adjust the content display for your device,
  • to monitor visits, enabling us to check the effectiveness of content presentation and the relevance of ads, as well as continuously improve the website.

How can I set cookies?

• Some cookies are deleted as soon as you close your browser. These cookies are called session or temporary cookies because they last only for the duration of the session, and they are no longer stored once the session ends. These cookies typically only contain an identification code that can only be recognized by the website that installed the cookie.

• Some cookies have a specific lifespan or validity period. These cookies are used to recognize that you have logged into a certain website, or they store information about some settings, such as your language preference.

What types of cookies do we use?

In our online store, we use three types of cookies:

  • Essential cookies, which are necessary for the proper functioning of the online store and ensuring smooth operations and communication with users.
  • Cookies to enhance the user experience, which are needed for the fast and efficient operation of the website and to adapt the website’s functionality to the user.
  • Analytical and advertising cookies, which allow us to anonymously measure website traffic and collect data on website usage, so we can continuously improve your user experience and provide you with tailored information.

Disabling cookies

Some cookies used on our website can be rejected by changing your browser settings, but this may reduce your ability to use our website and some or all of its features.

  • Temporarily disabling cookie loading/storing can be achieved by using the private window (“incognito”) mode in your browser. Private browsing allows you to visit websites without the browser saving any information about the pages you visited.
  • Permanently disabling cookies (until the next visit or reactivation) can be controlled and monitored in your web browser. For information on cookie settings, select the browser you are using. By permanently disabling/deleting cookies, you will lose the ability to retain your personal settings, login status, data about completed online purchases, as the website will not function properly and with full functionality. The operation of the online store will be slower.

Which cookies does the online store use?

General Provisions

The provisions of these Privacy Policy and the Terms and Conditions of the online store apply to all legal relationships between users and the data controller.

Validity of the Privacy Policy: May 17, 2019

EVINO d.o.o.