• they can be returned to Evino d.o.o. within 14 days from the delivery.
• Shipping and packing charges for the return of the delivered parcel are to be paid by the customer.
• The defective goods will be replaced and sent back or else refunded (in case they are sold out) at the expenses of Evino d.o.o.

Defective wines are such wines that do not meet the producer’s quality standards. This comprises the following defects (non-exhaustive list): the wine is off or corked, the bottle leaks or the label has been destroyed during transport.  

Defective wines, if available, will be replaced without any extra cost for the customer. If not available, we will give you a full refund.

Please inform Evino d.o.o. per e-mail [email protected] of the fact that one or more of the bottles you have received are defective. Please include in the e-mail: order number, delivery address and a description of the problem for every bottle/ product.
Than please send us the bottle back.

All bottles have to be 2/3 full when you return them and closed with the original cork. The bottles should be returned in the original packaging, which provides best protection against further damage. This is quite important since Evino d.o.o. will be able to ask the producer or perpetrator for replacement. 

As soon as we have received the wine, it will be evaluated and in case we deem it defective, we will straight away send you the same wine of the same vintage if available. If not available, we will offer you a full refund. 

This procedure is relatively uncomplicated and free of any additional charges for the customer.  

In case of a legal dispute, the bottles will remain in the possession of Evino d.o.o., where they can be evaluated by authorised experts. In this case, we will charge the client with the shipping costs. 

• the European regulation commonly known as the Right to Cancel states that this right may be exercised only by consumers excluding purchases made by retailers or by those who in any capacity purchase for resale to third parties.
• shipping costs will be borne by the customer
• On his arrival in our warehouse, the goods will be examined to assess possible damage or tampering (the integrity of the asset returns is an essential condition for exercising the Right to Cancel). We therefore recommend extreme caution in preparing the package, for example using the original packaging
• to exercise that right yuou need to send us a communication within 14 days from the receipt of goods ordered and send the goods back within further 30 days

Send an e-mail to [email protected] containing the statement you want to exercise their Right of to Cancel, indicating all the data requested:

• internal order number and order date
• invoice number
• products list subject of withdrawal
• your IBAN for the bank-transfer

Then you have to wait a communication from our Customer Service, authorizing the return.
Upon receipt of such communication must return the goods within a further 15 days to:

Evino d.o.o.
Šmartinska cesta 53
1000 Ljubljana
Slovenia